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Everything you need to know before ordering.
Product Information
How many lights are listed?
Are batteries included?
Is nine feet an exact measurement?
What is included in the set?
What should I check for fit?
Orders & Customer Support
When will my order arrive?
Orders are typically processed within 1–3 business days, separate from transit time. Business days are Monday to Friday, excluding relevant public holidays.
Eligible UK orders ship from UK warehouses. Standard transit after dispatch is estimated at 3–8 business days, or 4–11 business days including processing. Standard shipping is free to eligible UK addresses.
Northern Ireland, remote UK islands and other areas classified as remote by our fulfilment partners or carriers are excluded. UK prices include applicable VAT.
Delivery dates are estimates, not guarantees. Product availability, address eligibility and carrier conditions may affect delivery. If express shipping is available, its additional charge and estimate are shown before payment.
View our Shipping PolicyWhat is your return and refund policy?
For most UK online purchases, you may cancel without giving a reason by notifying us within 14 days after the day you receive the goods. After notifying us, return them within 14 days. Legal exceptions and the full Refund Policy apply.
You pay the direct return cost for change-of-mind cancellations where properly disclosed before purchase. Reasonable inspection is allowed; opening packaging does not automatically remove your rights. Handling beyond necessary inspection may result in a lawful deduction for diminished value.
Faulty, damaged, incorrect or misdescribed goods have separate rights. We cover necessary return costs where legally responsible. Contact us for return instructions; a valid statutory cancellation does not require discretionary approval.
You may request a stop to fulfilment within 24 hours of ordering, but stopping dispatch is not guaranteed. This operational window does not limit UK statutory cancellation rights. Nothing here limits your applicable consumer rights.
View our Refund PolicyIs my checkout secure?
Our Shopify-powered checkout uses secure connections to protect information during checkout.
Available payment methods are displayed at checkout and may vary by country.
How can I contact customer service?
Need help with a product, order or delivery? Our customer support team is here to assist.
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