Shipping policy
Last updated: October 19, 2026
At SROYAS HOME, we want shipping information to be clear before you place an order. This policy explains delivery coverage, processing times, shipping options, taxes, tracking, and delivery support for purchases made through www.sroyas.com. Nothing in this policy limits your rights under applicable consumer law.
Fulfilment and delivery coverage
Many SROYAS HOME products are fulfilled through SROYAS HOME or trusted fulfilment partners. We currently ship to eligible addresses in the United States and United Kingdom. US orders are fulfilled from US warehouses, and UK orders from UK warehouses. Availability and delivery estimates may vary by product, destination, product size and weight, carrier route, and warehouse availability.
Excluded destinations
- United States: Alaska, Hawaii, and US territories are excluded.
- United Kingdom: Northern Ireland, remote UK islands, and other UK areas classified as remote by our fulfilment partners or carriers are excluded.
We do not offer a surcharge-based delivery service to these excluded areas. If you are unsure whether your address is served, please contact customersupport@sroyas.com before ordering. If an order is placed for an address we cannot serve, we will notify you and cancel and refund any unfulfillable items in accordance with applicable law.
We do not currently offer delivery to Europe outside the UK or to GCC countries.
Processing and estimated delivery times
Order processing normally takes 1–3 business days. This is separate from transit time, which starts after dispatch. Business days are Monday to Friday, excluding relevant public holidays.
| Destination | Processing | Standard transit after dispatch | Estimated total |
|---|---|---|---|
| United States | 1–3 business days | 5–8 business days | 6–11 business days |
| United Kingdom | 1–3 business days | 3–8 business days | 4–11 business days |
These are estimates rather than guaranteed arrival dates. Any product-specific delivery estimate will be disclosed before purchase. Holidays, severe weather, carrier disruption, address verification, or stock issues may cause delays. These estimates and any delay do not remove your statutory cancellation, delivery, or refund rights.
Shipping options and charges
Free standard shipping
We offer free standard shipping on orders to eligible US and UK delivery addresses. The excluded destinations listed above are not covered.
Express shipping
Express shipping may be available for some products and addresses. Where offered, the additional charge and estimated delivery time are shown before payment. Availability is not guaranteed for every order. Any processing time still applies unless a different arrangement is stated before purchase.
Taxes and VAT
UK prices include applicable VAT. The order total and any separately selected express shipping charge are shown before payment.
For US orders, applicable sales tax, if any, is calculated and shown at checkout. The fulfilment routes described in this policy are domestic US-to-US and UK-to-UK routes; this policy does not offer cross-border delivery.
Tracking and separate shipments
When your order is dispatched, we send a shipping confirmation email with tracking information where available. Tracking may not update immediately when a label is created; a label alone does not confirm carrier collection.
Items from the same order may arrive in separate shipments because of warehouse availability, product size, or carrier arrangements. We will provide available tracking information for each shipment.
Shipping address requirements
Please provide a complete and accurate delivery address and contact information. Contact us promptly if you notice an error. We will try to make corrections before dispatch, but cannot guarantee changes once processing or shipping has begun.
Where legally permitted, additional costs directly resulting from customer-supplied address errors or an agreed redelivery may be payable by the customer. We will explain any proposed charges. This does not exclude our responsibility for our own errors or remove statutory rights.
Delays and undelivered orders
If we learn that we cannot dispatch within the stated processing period, we will notify you promptly, explain the revised timing where known, and provide the delay-consent, cancellation, or refund options required by applicable law. If we cannot fulfil the order, we will cancel and refund the unfulfilled items as required by law.
If your parcel is overdue, appears lost, or is marked delivered but has not been received, contact us promptly. We will investigate with the carrier and provide the resolution required by applicable law. A tracking status alone does not automatically determine your legal entitlement.
Damaged, defective, or incorrect items
Please inspect your order when it arrives and report problems promptly. For visible delivery damage or incorrect items, we request contact preferably within seven days to help us investigate. This is not a deadline that removes your statutory or warranty rights.
Include your order number, a description of the issue, and photographs or video where reasonably available and relevant. We will assess the problem and provide the refund, repair, replacement, or other remedy required by law. Supplier approval does not determine your legal entitlement.
Returns and return shipping
Our Return and Refund Policy explains the different rules for US and UK customers.
- US customers: We do not offer voluntary change-of-mind returns. Eligible quality or order issues and applicable legal rights remain covered.
- UK customers: Applicable statutory cancellation rights remain available. Customers pay the direct cost of change-of-mind return postage only where properly informed before purchase. For goods that cannot normally be returned by post, the return cost or a reasonable estimate must be disclosed before purchase.
- Faulty or incorrect goods: We arrange or cover reasonable necessary return costs where we are legally responsible.
For a qualifying UK cancellation of an entire order, any standard outbound delivery charge paid is refundable. A premium delivery supplement above the standard delivery cost need not be refunded. Where standard shipping was free, there is no standard delivery charge to reimburse.
Please contact us for the correct return address before sending goods back. Our instructions do not restrict statutory rights.
Contact us
SROYAS LLC, trading as SROYAS HOME
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: customersupport@sroyas.com
Contact form: www.sroyas.com/pages/contact-us
This is our business correspondence address, not an automatic product-return address.