Refund policy

At SROYAS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Order Cancellation

You may request to cancel an order within 24 hours of purchase, provided the order has not already been processed, fulfilled, or shipped. Once an order has been processed, fulfilled, or shipped, cancellation is no longer possible. If you wish to cancel an order, please contact us as soon as possible at customersupport@sroyas.com and include your order number.

Return Eligibility

You may request a return within 14 days of the delivery date.

To qualify for a return, the item must:

Be unused, unworn, and unwashed
Be in its original condition
Include all original packaging, accessories, and tags, if applicable

The following items are not eligible for return or refund:

Used, worn, washed, or damaged items
Hygiene-sensitive or personal care products
Food, beverages, or consumable products
Customized or personalized items
Free promotional or complimentary items
Products marked as non-returnable on the product page

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. We will review the issue and, where applicable, provide a replacement or refund.

How to Request a Return

Email customersupport@sroyas.com with your order number and reason for the return.
Our support team will review your request and respond within 1-2 business days.
If approved, return instructions and a prepaid return shipping label will be provided by email.

Please do not return any item without prior authorization. Unauthorized returns may be refused and may not be eligible for a refund.

Return Shipping

SROYAS provides free return shipping for approved returns and will supply a prepaid return shipping label after the request is approved.

Original shipping charges are non-refundable unless the return is due to an error by SROYAS or our fulfillment partner. SROYAS currently offers free standard shipping on U.S. orders.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original product if eligible and place a new order separately.

Refunds

Refund requests are reviewed before approval. If a return is required, the item must be received and inspected before a refund can be issued.

Refunds may be reduced or denied if returned items are:

Damaged after delivery
Missing parts, accessories, or packaging
Used, worn, or not in their original condition

Orders marked as delivered but reported as not received must be reported within 7 days of the delivery date.

Approved refunds will be issued to the original payment method used for the purchase.

Refund Processing Time

Once approved, refunds are typically processed within 3-5 business days. Depending on your bank, credit card provider, or payment processor, it may take up to 10 business days for the funds to appear in your account.

Processing and Fulfillment

Some products may be fulfilled by SROYAS or trusted fulfillment partners. Processing, return handling, and refund timelines may vary slightly depending on the item and fulfillment location. We will keep you informed throughout the process.

Important Information

Do not return items without contacting us first.
Returned items must be securely packaged to prevent damage during transit.
SROYAS is not responsible for items returned to an incorrect address.
We reserve the right to deny returns or refunds in cases of suspected fraud, abuse, or excessive return activity.
Shipping delays caused by carriers, weather conditions, or incorrect addresses provided by customers are beyond our control.
This policy applies only to purchases made directly through www.sroyas.com.