Privacy policy

Last updated: September 19, 2026

SROYAS LLC, doing business as SROYAS HOME, operates this store and website to provide our products and services to customers. Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.sroyas.com, make a purchase, create an account, contact us, or otherwise use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Contact details, such as name, billing address, shipping address, email address, and phone number
  • Order and transaction details, such as products viewed, added to cart, purchased, returned, refunded, or requested for support
  • Payment-related information, such as payment method details, transaction confirmation, billing details, and fraud prevention information
  • Account information, such as login details, account preferences, saved addresses, and order history
  • Customer support information, such as messages, return requests, evidence submitted for claims, photos or videos you provide, and other information included when contacting us
  • Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, cookies, and similar technologies
  • Marketing preferences, such as email subscription status, ad preferences, and communication choices

How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, submit a form, request a return, or contact us
  • Automatically when you use our website, including through cookies, pixels, analytics tools, and similar technologies
  • From Shopify and service providers who help us operate our store, process payments, fulfill orders, detect fraud, provide analytics, or support marketing
  • From advertising, analytics, logistics, payment, or fraud-prevention partners where permitted by applicable law

How We Use Personal Information

We use personal information to:

  • Process payments, confirm orders, arrange shipping, handle returns, refunds, and customer support
  • Create and manage customer accounts and order history
  • Communicate with you about orders, delivery, returns, refunds, policy updates, and support requests
  • Improve our website, products, services, customer experience, and fraud-prevention systems
  • Personalize your shopping experience and recommend relevant products
  • Send marketing communications where permitted, with the ability to unsubscribe where required
  • Measure advertising performance and show relevant ads
  • Detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized activity
  • Comply with legal, tax, accounting, regulatory, and law-enforcement obligations

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, understand website usage, improve services, prevent fraud, and support advertising. You may be able to control cookies through your browser settings or privacy tools provided on our website, where available. Disabling certain cookies may affect website functionality.

How We Share Personal Information

We may share personal information with:

  • Shopify, which hosts and powers our online store
  • Payment processors, fraud-prevention providers, banks, and financial service providers
  • Shipping carriers, fulfillment partners, suppliers, and logistics providers
  • Customer support, email, analytics, cloud, security, and website service providers
  • Marketing and advertising partners, where permitted by applicable law
  • Professional advisors, such as accountants, auditors, insurers, and legal advisors
  • Government, regulatory, law-enforcement, or legal authorities when required by law or to protect our rights
  • Other parties in connection with a business transfer, merger, financing, restructuring, or sale of assets

Our Relationship with Shopify

Our services are hosted by Shopify. Shopify processes certain personal information to provide, secure, and improve its services and may process personal information for its own purposes as described in Shopify's privacy materials. You can learn more by reviewing the Shopify Privacy Policy and the Shopify Privacy Portal.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no method of transmission or storage is completely secure. We retain personal information for as long as needed to provide our services, fulfill orders, resolve disputes, comply with legal obligations, prevent fraud, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information
  • Request a copy of your personal information
  • Opt out of certain targeted advertising, sale, or sharing of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain processing where applicable
  • Unsubscribe from marketing emails by using the unsubscribe link in our emails

To exercise privacy rights, contact us at customersupport@sroyas.com or through the form on our Contact Us page. We may need to verify your identity before processing a request.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than where you live, including the United States. Where required by applicable law, we rely on recognized transfer mechanisms or safeguards for international transfers.

Complaints

If you have concerns about how we handle personal information, please contact us first using the details below. If you are located in the UK, European Economic Area, or another region with a privacy regulator, you may also have the right to contact your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

SROYAS LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: customersupport@sroyas.com

You may also contact us through the form on our Contact Us page.

Website: www.sroyas.com/pages/contact-us

For purposes of applicable data protection laws, SROYAS LLC is the data controller of personal information collected through our website and services, unless otherwise stated.