Q: What products does SROYAS offer?

A: SROYAS offers trending and practical products in Pet Care and Home Essentials collections, updated regularly based on availability.

Q: Do you ship internationally?

A: Now, we ship only to the United States and Canada.

Q: How long does shipping take?

A: Order processing usually takes 1–3 business days.

Estimated delivery times:

• United States: 3–8 business days
• Canada: 7–14 business days

Delivery times vary slightly due to carrier or customs processing.
You will get tracking details once your order has been shipped.

Q: How can I track my order?

A: Once your order is shipped, you will get an email with your tracking information.

Q: What payment options do you accept?

A: We now accept payments through PayPal.
PayPal allows customers to pay using their PayPal balance. They also use supported credit and debit cards. This depends on availability in their country.

All transactions are encrypted and processed securely.

Q: Can I cancel or change my order?

A: Orders can only be modified or canceled within 12 hours of placing them.
Please contact us as soon as possible at customersupport@sroyas.com.

Q: What is your return and refund policy?

A: We offer a 14-days return policy on eligible items.
Products must be unused and in their original packaging.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

Q: What should I do if my order arrives damaged?

A: Please email customersupport@sroyas.com with:

• Your order number
• Clear photos of the damaged item

Our support team will help you promptly.

Q: Why hasn’t my order arrived yet?

A: While most orders arrive within the estimated delivery timeframe, delays occasionally occur due to carrier or customs processing.
If your order is delayed, please contact our support team for assistance.

Q: Are my personal details safe?

A: Yes. We use secure technology to protect customer data. Your personal information is never sold or shared with third parties.

Q: How can I contact customer support?

A: You can contact us at:
📧 customersupport@sroyas.com
We usually respond within 24 business hours.

Q: Do you offer discounts or promotions?

A: Yes, we occasionally run promotions and special offers. Follow us on social media or subscribe to our newsletter to stay updated.