Frequently Asked Questions (FAQs)

1. What products does SROYAS offer?
SROYAS offers a curated selection of Pet Care, Home Essentials, and Lifestyle products. Our catalog is updated regularly based on availability and trending items.

2. Do you ship internationally?
We currently ship within the United States only. We plan to expand to additional countries in the future — subscribe to our newsletter to stay updated.

3. How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation. Estimated delivery within the United States is 5–15 business days after shipment. Delivery times may vary due to carrier delays, weather conditions, or other factors outside our control. You will receive a tracking number once your order has shipped.

4. How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking details. Please allow 24–48 hours for tracking information to update after you receive the email.

5. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions are encrypted and processed securely through Shopify Payments.

6. Can I cancel or change my order?
Orders can only be modified or canceled within 12 hours of placing them. Please contact us immediately at customersupport@sroyas.com if you need assistance.

7. What is your return and refund policy?
We offer a 14-day return policy on eligible items. Items must be unused and in their original packaging. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. Return shipping is free for defective, damaged, or incorrect items. For other returns, shipping costs may be the customer's responsibility. See our full Refund Policy for details.

8. What should I do if my order arrives damaged?
Email customersupport@sroyas.com with your order number and clear photos of the damaged item. Our support team will respond within 24–48 business hours.

9. Why hasn't my order arrived yet?
Most orders arrive within the estimated timeframe. Delays can occasionally occur due to carrier issues or weather conditions. If your order is significantly delayed, please contact our support team and we'll investigate for you.

10. Will all my items arrive together?
Not always. If you order multiple items, they may ship from different warehouses and arrive separately. You will receive individual tracking numbers for each shipment.

11. Are my personal details safe?
Yes. We use SSL encryption and secure technology to protect your data. Your personal information is never sold to third parties. See our full Privacy Policy for details.

12. How can I contact customer support?
📧 Email: customersupport@sroyas.com
📱 WhatsApp: +1 (307) 243-9479
We typically respond within 24–48 business hours.

13. Do you offer discounts or promotions?
Yes! We occasionally run promotions and special offers. Subscribe to our newsletter or follow us on social media to stay updated.

14. Is SROYAS a legitimate business?
Yes. SROYAS is operated by SROYAS LLC, a registered business in the United States.
📍 30 N Gould St Ste N, Sheridan, WY 82801, United States
🌐 www.sroyas.com