




Frequently Asked Questions
Everything you need to know before ordering.
Product Information
Are there two pairs of mitts?
What are the rug sizes?
Is a maximum cookware temperature provided?
What is included in the set?
What should I check for fit?
Orders & Customer Support
When will my order arrive?
Orders are typically processed within 1–3 business days, separate from transit time. Business days are Monday to Friday, excluding relevant public holidays.
Eligible US orders ship from US warehouses. Standard transit after dispatch is estimated at 5–8 business days, or 6–11 business days including processing. Standard shipping is free to eligible US addresses.
Alaska, Hawaii and US territories are excluded.
Delivery dates are estimates, not guarantees. Product availability, address eligibility and carrier conditions may affect delivery. If express shipping is available, its additional charge and estimate are shown before payment.
View our Shipping PolicyWhat is your return and refund policy?
For US orders, we accept eligible claims for damaged, defective, incorrect or not-as-described goods. We do not offer voluntary returns, refunds or exchanges simply because you dislike an item, change your mind or selected the wrong option when we supplied the item ordered, except where applicable law requires otherwise.
Contact us promptly with your order details so we can assess the issue and provide the correct return instructions. We cover reasonable necessary return shipping where we are responsible. Do not send items to our correspondence address or the address on the parcel without confirming the correct return address.
You may request a stop to fulfilment within 24 hours of ordering, but stopping dispatch is not guaranteed. Nothing here limits your applicable consumer rights.
View our Refund PolicyIs my checkout secure?
Our Shopify-powered checkout uses secure connections to protect information during checkout.
Available payment methods are displayed at checkout and may vary by country.
How can I contact customer service?
Need help with a product, order or delivery? Our customer support team is here to assist.
Contact SROYAS HOME